2022-12-30

Compare the best SharePoint Help desk & ticketing support softwar. The help desk products work SharePoint on-premises or online in Office 365. Browse our list to help turn SharePoint into a great help desk, ticketing and self service portal. When you combine the power of SharePoint's collaboration and documentation features, with a purpose built help desk ... that's some real power! We've solutions from CrowCanyon, SPMarketplace, HarePoint and more software vendors.

SP Customer Service turns Office 365 and SharePoint into a next generation portal for full-featured customer service and support application. An out-of-the-box “native” SharePoint no-code solution.

SP Facilities turns Office 365 and SharePoint into a next generation portal for Facilities & Maintenance Staff. It tracks:

  • Requests and work orders
  • Facilities
  • Assets and maintenance
  • Vendor information
  • Staff and contractors

Are you or your staff missing sales opportunities or customer support deadlines? Do you know which sales you will make and when and are you aware of your support workload and performance? KasCuR PRO CRM will help you manage all this and more in a easy to use and cost effective way

Plumsail HelpDesk is a helpful tool which helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set up, that’s it!

SP IT Support by SP Marketplace is out-of-the-box IT Support solution that includes an IT help desk, change management, IT Asset tracking, calendar, discussions and technical documents management. An End User portal (MyIT) makes it easy for end-users to submit tickets, access a knowledge base, documents and training links. Tickets can also be submitted by email and web form. It is 100% customizable by business power users and is built on “native” SharePoint and Office 365.

HarePoint HelpDesk for SharePoint is a ready-made customer support system for internet and intranet sites based on the SharePoint platform. This solution allows you to create an efficient system for processing incoming support requests. The most outstanding feature of the product in that it is easily deployed and immediately ready for use.

A complete out-of-the-box IT Help Desk solution managing requests with efficient queue management, ticket resolution, graphs, charting and more. Tickets are resolved quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.

Also take a look at Crow Canyons Employee Request Manager Software

Help Desk Plus is simple, customizable, Sharepoint hosted help desk software, that ensures your organization can handle every issue properly. Combined with a custom forms designer, you can design forms for specific help requests (e.g. IT, HR, Finance).

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About the author 

Fraser Beadle

I work in Collab365 as Product and Operations manager. My focus is on Community Sponsorship, our Collab365 Workshops, and our new 365ers platform where members will be able to learn together.

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