Among numerous Add-ons which help to improve business value of SharePoint, there are those which simplify case management. Using SharePoint as an ECM system, you are sure to organize simple projects (so-called "cases"), and to include tasks, team members and associated content in them. Case management, contrary to project management or personal task management, means flexible teamwork organization in a very agile environment and thus requires wholly new paradigm of work and tools to support it. In my speech I’ll explain this paradigm and run a comparison of existing case management tools for SharePoint.
This session was delivered at the SP24 Conference and was presented by Valentin Smirnov.