Collab365 Terms & Conditions

Premium Content, Collab365 Academy, Collab365 Spaces, and related Communication Services are offered to you on condition of your acceptance without modification of the terms, conditions, and notices contained herein. By purchasing Premium Content or subscribing to Collab365 services, you warrant that you are at least 18 years of age and legally capable of entering into binding contracts.

1. Definitions and Platform Consolidation

• “Collab365” - Collab365 Ltd (company number 13486916) registered office: E-Innovation Centre, TF2 9FT, UK, Priorslee, Telford, Shropshire. Provider of the “Premium Content” - Virtual Summits, Online Workshops, Courses, Challenges, Solution Accelerators, and any other training offered by Collab365.
• “Collab365 Network” (Platform Migration Notice) - The online ecosystem where our digital premium content and communication services are hosted. This includes the main site (collab365.com), our Content Hosting platform (go.collab365.com), and the new unified architecture at spaces.collab365.com.
  
  Important Legacy Transition: Historically, Collab365 hosted premium content, communications, and newsletters across legacy platforms including academy.collab365.com (Billing & Courses), members.collab365.com (Community), today.collab365.com (Newsletters), as well as related brands like aiauthoritysystem.com. To provide an upgraded and unified experience, all content, profiles, and active access rights from these legacy domains are actively being consolidated and migrated into our modern architecture at spaces.collab365.com and go.collab365.com. By purchasing or accessing Collab365 services, you acknowledge and agree to this migration, and that delivery platforms may evolve at our discretion without constituting a breach of access.
• “Communication Services” – The services provided by the Premium Content platforms and related Collab365 websites in the form of chats, forums, communities, and/or other message or communication facilities designed to enable you to communicate with Collab365 and other members.
• “Linked sites” – These are links to other 3rd party websites that may exist on our platforms.
• “Agreed period” – Any duration specified at the point of purchasing access to Premium Content and communication services.
• “Lifetime Access” – Where Collab365 provides “lifetime access” to digital content, “lifetime” refers to the lifetime of the content and the period during which Collab365 continues to make that content commercially viable and available. Lifetime access does not guarantee the continued availability of any specific platform (such as academy.collab365.com), community feature, delivery technology, or support service. Furthermore, should Collab365 Ltd cease to trade, enter administration, or liquidate, all "Lifetime Access" obligations will subsequently terminate, although reasonable 'best efforts' will be made prior to closure to provide downloadable archives where legally and technically feasible.

2. Premium Content and Live Delivery

Any scheduled Live Premium Content will start at the time and date advertised and can be accessed via the link that will be sent to the email address you registered with. Although every effort will be made for the live sessions to run at the advertised time and date, Collab365 reserves the right to change the time and date. If the time and date need to be changed all registered users will be notified via email.

Some learning materials, transcripts, summaries, captions, images, or support responses may be created or enhanced using artificial intelligence (AI) or automated processing tools. All such materials are reviewed by Collab365. AI-assisted content does not reduce your rights to access purchased content or alter the ownership of the intellectual property.

In the eventuality that there’s a loss of service or the live session has to be cancelled:

• We will attempt to re-establish the session and continue on the original means of broadcast.
• If this is not possible, we will look to switch to other means of broadcast.
• If that is not achievable, then we will look to reschedule the session to another time.
• If for any reason the standalone live session has to be fully cancelled and cannot be re-run, then any payments taken for the attendance of the session will be refunded in full.

Live session content will only be available to view on demand after the broadcast has finished for the people who have purchased a pass to do so. Collab365 will not be held liable should a speaker/presenter not provide the resources required, resulting in an individual session being cancelled.

3. On-Demand Access

Where “lifetime access” or ongoing access to Premium Content is provided, such access refers to the standard definitions outlined in Section 1. Collab365 may provide access to the same content via alternative formats or delivery methods such as downloadable archives, streaming platforms, private libraries or equivalent replacements. Provision of access in any reasonable format will constitute full fulfilment of lifetime access obligations.

• On-Demand access is provided on licence only to the person that has purchased the access and cannot be shared.
• The video content is not to be downloaded or recorded via third-party scraping software.
• The video content is delivered via platforms such as Vimeo; these services must be available in your location to view the content.

4. User Accounts and Communication Services

To access your Premium Content and certain community features, a user account is required. By agreeing to these terms you are agreeing to the creation of a Collab365 user account. You are entirely responsible for maintaining the confidentiality of your account credentials.

Account Sharing is Strictly Prohibited: Your account is for individual use only. You may not share your login credentials, grant access to others, or participate in "group buys." We actively monitor usage patterns. If we reasonably suspect an account is being shared, we reserve the right to immediately suspend or permanently terminate your access without refund.

We only collect and process Personal Data in accordance with our Privacy Policy. By default, parts of your profile may be visible to other members. Messages posted into public forums will be visible by other members and potentially search engines.

Collab365 aims to make its content reasonably accessible to users with different learning needs. If you experience difficulty accessing any content, please contact us and we will provide guidance or reasonable alternative access where possible.

Code of Conduct

You agree to use the communication services only to post, send and receive messages and material that are proper. You agree that you will not:

• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
• Publish or distribute any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic or material.
• Upload files that contain material protected by intellectual property laws unless you own or control the rights.
• Upload corrupted files or viruses.
• Advertise or offer to sell or buy any goods or services for any business purpose unless expressly permitted.
• Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
• Use any data mining, robots, or similar data scraping methods.

Collab365 has no obligation to monitor the communication services, however we reserve the right to review materials and remove any materials in our sole discretion, and to terminate your access to any or all of the communication services at any time without notice.

Indemnification: You agree to indemnify, defend, and hold Collab365 Ltd entirely harmless from any claim, demand, or damage—including reasonable legal fees—made by any third party due to or arising out of any content or file you submit, post, or transmit to the Collab365 platforms or communication services.

5. Intellectual Property and Copyright

All Premium Content, site design, text, graphics, templates, workbooks, video materials, and underlying code (collectively, "Intellectual Property") provided by the Collab365 platforms are the exclusive property of Collab365 Ltd, protected by UK and international copyright laws.

When you purchase a product or subscription, you are purchasing a limited, non-exclusive, non-transferable licence for personal or internal business training use. You may not:

• Copy, download (except where a native download link is explicitly provided), record, screen-scrape, or reproduce any Premium Content.
• Resell, redistribute, broadcast, or publicly display our Intellectual Property.
• Use our materials to create a competing product, service, or training course.
• Upload our materials to AI engines, public databases, or file-sharing networks without our explicit written permission.

Any unauthorised use of our Intellectual Property will result in immediate account termination without refund and potential civil or criminal legal action.

6. Liability Disclaimer (UK Law Compliant)

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Subject to the above, the information, software, products and services included in or available through the Collab365 network may include inaccuracies or typographical errors. Collab365 and/or its suppliers make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products, services and related graphics contained on the platforms for any purpose.

To the maximum extent permitted by applicable UK law, all such information and services are provided “as is” without warranty or condition of any kind. In no event shall Collab365 and/or its suppliers be liable for any indirect, punitive, incidental, special, or consequential damages (including, without limitation, damages for loss of data or profits) arising out of or in any way connected with the use or performance of the Collab365 platforms or Premium Content, even if Collab365 has been advised of the possibility of damages.

Advice received via the Premium Content and Collab365 platforms should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

7. Statutory Rights, Cancelling, and Refunds

Under the UK Consumer Rights Act 2015, consumers purchasing digital content have a statutory right to a 14-day cooling-off period during which they can cancel their purchase and receive a full refund, provided they have not started accessing or downloading the digital content with express consent that they waive this right.

To ensure total customer satisfaction, Collab365 proudly offers refund policies that often exceed these statutory rights:

For Stand-Alone Purchases:

If you are not completely satisfied with a stand-alone purchase, please contact us within 30 days of the purchase date to request a full refund. This generous 30-day window operates in place of, and extends, your standard 14-day statutory right. We reserve the right to respectfully refuse a refund request if there is evidence of policy abuse (such as downloading, scraping, or substantially consuming a vast majority of the digital assets prior to the request).

For Paid Subscriptions:

We may offer a 7-day free trial on specific subscription services. This trial serves as your evaluation period. By entering a paid subscription period following a trial, and subsequently accessing the digital platforms, you acknowledge you are receiving the digital service and standard refunds will not be provided for subsequent billing cycles unless required by UK Law.

For Lifetime Access Plans:

Where a Lifetime Plan grants immediate access to a full, unrestricted archive of content at a significant one-time discount, refunds cannot be offered after purchase where the content has been accessed.

Legacy Grandfathered Plans (e.g., Platinum Plans):

Customers holding active legacy subscriptions or legacy lifetime purchases (such as the historical 'Platinum Plan' or 'Lifetime Platinum Plan' originally purchased on academy.collab365.com) will have their active access rights honoured and mapped to equivalent Premium Content within the newly unified spaces.collab365.com ecosystem. While these legacy plans are no longer available for new purchase, their terms of access regarding refunds remain bound by the terms active at their original point of purchase.

8. Subscriptions and Continuity of Services

If you select a product or service with Collab365 that has an auto-renewal, recurring subscription feature, you authorise Collab365 to maintain your account information and charge that account upon renewal. You may cancel your subscription at any time, however no refund will be paid on fees already received by Collab365 for partially used periods.

Collab365 may from time to time change the price of a recurring subscription, and will communicate any price change to you at least 1 calendar month in advance. You will have the right to reject the change by cancelling your subscription before the price change goes into effect.

Collab365 may, from time to time, modify, suspend, reduce, or discontinue any aspect of the Collab365 platforms where such continuation is no longer commercially viable, technically feasible, or practical. Where a service is discontinued, Collab365 will make reasonable efforts to provide continued access to previously purchased on-demand Premium Content in an alternative accessible format.

9. Affiliate Program

Collab365 operates an affiliate program whereby third parties ("Affiliates") can register to promote Collab365 products and services in return for a commission on sales. Approved Affiliates must clearly and conspicuously disclose their financial relationship with Collab365 on their website, social media, or email promotions.

Commissions for purchases are earned only after the refund period for that transaction has expired without any refund being issued. Affiliate commissions against subscription products are only valid for a maximum of 1 year of a customer's active subscription period, unless extended by prior agreement.

Affiliates are solely responsible for all tax liability (including self-employment taxes, income taxes, VAT, etc.) associated with any income they earn from the affiliate program, in accordance with the tax laws in their local jurisdiction. Affiliates shall indemnify and hold harmless Collab365 from any tax liability associated with income earned by the Affiliate.

10. General Provisions

To the maximum extent permitted by law, this agreement is governed by English Law and any dispute shall be subject to the exclusive jurisdiction of the English Courts in all disputes arising out of or relating to the use of the Premium Content and related Collab365 websites.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the user and Collab365 with respect to the Premium Content and related Collab365 platforms. Service contact for legal or general enquiries: hello@collab365.com

11. Privacy and Cookies

We take your privacy seriously. Please review our Privacy Policy and Cookie Policy to understand how we collect and process your data.