What it costs, what happens when you cancel, and how refunds and price changes work.
Pricing and billing · 01
How much does Collab365 Spaces cost?
Collab365 Spaces is sold as a subscription, priced by how many Spaces you unlock. The plans are Starter, Pro, All-Access, and Team, with Team sold per seat. Current prices are published live on the Spaces pricing page, because they change and a number repeated here would eventually be wrong.
The plan names are Starter, Pro, All-Access, and Team. Individual plans differ by how many Spaces they include, and the Team plan gives every member access to the included Spaces plus reporting for the owner.
Collab365 Spaces has no free plan; there is no free plan. Plenty of material is public, including Pulse and parts of the Knowledge Library, so you can read real output before paying. Beyond that, access to a Space is a paid subscription, with a 7-day free trial on selected subscriptions.
The public material is not a teaser reel. It is the same work, published openly, which is the fairest way to let you judge quality before spending anything.
Collab365 offers a 7-day free trial on selected subscriptions, and cancelling during the trial costs nothing. The trial is the evaluation period: once it converts into a paid subscription and you carry on using the platform, standard refunds no longer apply to later billing cycles unless UK law requires them.
That last sentence is the bit people miss, so it is stated plainly rather than buried. Cancel during the trial and you are not charged.
Collab365 subscriptions can be cancelled at any time from your account, and cancelling stops the next renewal. To be clear about the limit: fees already paid for a partly used period are not refunded, so cancelling part way through a month does not trigger a pro-rata payment back.
You keep access until the end of the period you have already paid for.
If you cancel because something is wrong rather than because you are finished, tell us at hello@collab365.com first. Some of those cases are fixable.
Pricing and billing · 05
What is your refund policy?
For a standalone purchase, Collab365 accepts refund requests within 30 days from the purchase date, which deliberately extends the 14-day cooling-off period under the UK Consumer Rights Act 2015. For subscriptions, you can cancel at any time, but fees already paid for a partly used period are not refunded.
A refund can be refused where there is evidence of abuse, such as downloading or consuming most of the material and then asking for the money back.
Lifetime purchases that grant immediate access to a full archive at a one-time discount cannot be refunded once the content has been accessed.
Request a refund by emailing hello@collab365.com. The full wording is in the terms and conditions.
What are my statutory rights when buying digital content?
Consumers buying digital content in the UK have the 14-day cooling-off period under the UK Consumer Rights Act 2015, provided they have not already started accessing the content having agreed to waive that right. Collab365 offers 30 days from the purchase date on standalone purchases, which goes beyond the statutory minimum.
Nothing in the Collab365 terms removes a right you have in law. Where the published policy is more generous, the more generous one applies.
Pricing and billing · 07
Will my price change?
Collab365 can change the price of a recurring subscription, and will tell you at least one calendar month in advance. You can reject the change by cancelling before it takes effect. Existing members are also handled separately from new public pricing where purchase history is involved.
If you hold a current plan, lifetime access, or a purchase history from the older Collab365 sites, that is recognised before you are asked to make any new decision.
Pricing and billing · 08
I have a lifetime or Platinum plan. What happens to it?
Legacy plans, including the old Platinum and Lifetime Platinum purchased on the Academy site, are closed to new purchase, with existing access honoured. Active access rights are mapped to the equivalent material inside Spaces, and refund terms stay as they were at the original point of purchase.
In plain terms: you do not lose what you paid for, and you are not asked to buy it again.
If your legacy access does not appear once you have signed in with the email you purchased with, email hello@collab365.com and it will be checked against the purchase records.
Do I lose access to content I have already paid for?
Nothing you paid for is lost. Verified paid access is mapped into the Space that matches the topic, or into an equivalent format where that is the better route. The point of the move to Spaces was to put the material somewhere current, not to take anything away.
Some old progress markers may not carry across exactly. The access itself does.
The course you were part way through now sits beside the briefings, Blueprints, and Pulse updates for the same problem area, which is usually more useful than the course was on its own.
Can I get an invoice or receipt for my subscription?
Receipts are issued for every Collab365 payment, and if an invoice needs your company name and address on it, email hello@collab365.com and it will be issued that way. If your finance team or procurement process needs a particular format, ask for that at the same time.
Collab365 Limited is a UK registered company, number 13486916, registered at Telford Business Centre, Badhan Court, Castle Street, Hadley, Telford, Shropshire, England, TF1 5QX. Those are the details to put on a purchase order.
Pricing and billing · 11
What do I get when I join Collab365 Spaces?
A Collab365 Spaces subscription buys access to the Spaces your plan includes, and everything inside them: the researched problems, the Briefings that answer them, full Courses, paste-ready Blueprints, guided Boards, weekday Pulse updates and member discussions. Every plan includes full access to its Spaces; plans differ by how many Spaces you unlock.
You can also raise your own blockers for research, follow a Board as a route through a bigger problem, and cancel at any time.
The current plans and prices live on the pricing page, kept live because numbers repeated in prose go stale.